As the Assistant | Operations Manager, you will help ensure the community operates efficiently while providing excellent service to residents and prospects. Key responsibilities include:Build and maintain positive relationships with residents, prospects, vendors, and team members.Manage accounts receivable and resident ledgers, including payments, deposits, collections, concessions, adjustments, and delinquency follow-up.Maintain accurate resident, lease, move-in/move-out, renewal, transfer, and application information within the property management system.Coordinate the lease renewal process, resident notices, correspondence, and follow-up.Inspect move-outs, assess applicable charges, and process security deposit refunds and reimbursements.Prepare and reconcile month-end reports, collection reports, invoices, and other property documentation.Support leasing and marketing efforts, including assisting prospects, vacant-unit marketing, and leasing activities when needed.Assist with evictions, lease violations, and resident issues while following Fair Housing requirements and applicable policies.Monitor property conditions and promptly communicate maintenance, safety, or liability concerns to management.Plan and support resident events and community engagement activities.Perform general office and administrative duties and provide operational support to the Property Manager.Help monitor leasing performance, including closing ratios, phone conversions, and shopping reports.Step in to support Property Manager responsibilities when requested or during the Property Manager’s absence.#INDVGPM
